I had booked a hotel reservation through www.ezeego.com and had paid the amount in full on 22nd Apr 08, however, after continuous follow-up only, I got a confirmation voucher. When our family went happily to the hotel, hotel declined the reservation as they had not got any confirmation voucher from Ezeego. After promise from my side that confirmation voucher would be sent, they gave us a room. Imagine, whole family travelled for 6 hours and waiting at the hotel reception, hungry and tired !!!!
After 2 days of calling to Ezeego, their customer service officer told me that there was a problem and I need to pay the hotel on my personal capacity and the amount would be re-imbursed by Ezeeego. I had no other option but to pay, once I returned back to Bangalore, I raised a cancellation request.
It is about 25 days now, only 40% has been re-imbursed, that too, after lot of follow-up. All I hear is that "wait for 72 hrs and refund will happen", but apparantly, refund has not happened.
I wonder, do humans become so desperate so that they need to cheat on others, isn't honesty any more about being good
